Shipping & Returns
All items are handmade per order. It takes approximately two weeks from time of order to be ready for shipment. We ship world-wide and carefully crate each piece. Local deliveries do not require crating and are hand- delivered.
All domestic shipping is free of charge. We use USPS shipping with full insurance and tracking with no additional cost to you. Shipping times are between 2-9 business days, however most orders arrive in 5 business days or less.
Returns & Exchanges
All orders are non-refundable and final sale. Any seller duties for lighting will be voided if the following occurs:
If there is a wiring issue and the light is altered and/or rewired by anyone other than Ramona Massachi, all responsibility/duty owed by seller is void. Seller will not repair an item that has been altered or opened in any way at all by the buyer or a third party.
Refunds are only available in the following two (2) ways:
(1) the item was damaged in transit or
(2) the item is defective.
In these two instances alone, the seller will refund or replace the item. Shipping costs are not refunded to buyers under any circumstances.
If returning a defective or damaged item, please return in it's original packaging with all packaging materials originally enclosed. All items are tested and given final inspection prior to shipment. These one of a kind fixtures are built to order and for quality control and safety reasons, we do not accept returns. If you have any questions about our products, we are happy to answer any questions you might have prior to you placing the order.
Damaged or Defective Items:
Refunds are available up to 10 days from the delivery date for items that arrive damaged or defective. We require that you send us a picture of the damaged item in its original package before a refund is issued. We need this within 10 days so we can make an insurance claim with our shipping carrier.